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MedTech Outlook | Monday, March 09, 2020
InnerScope has formed a Call Center Team that can provide different levels of complimentary customer assistance to meet the unique needs of each customer on their "Journey to Better Hearing.
FREMONT, CA: Hearing aids ease the hearing-related strain. Hearing aids also provide increased clarity with the advancement of digital technology—less strain and more clear hearing. However, when patients acquire a hearing aid, they should anticipate the ease of listening in various contexts. InnerScope Hearing Technologies, an emerging and disruptive leader in the Direct-to-Consumer Hearing Technology industry, has come up with its own unique internal customer call center (the "Call Center") for its almost 500,000 HearingAssist and iHear branded hearing aid clients. InnerScope's latest service-oriented innovation, the Call Center's integration, aims to elevate the support it delivers to consumers across the country as it continues its nationwide expansion.
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InnerScope recruited an extensive pool of highly experienced industry talent to staff its Call Center, including licensed hearing professionals, including doctors of audiology, top salespeople, and hearing aid customer care representatives (the "Call Center Team") from a variety of its competitors, including Eargo, Hear.com, and YesHearing.com.
"Our new Call Center will allow InnerScope to assume more ownership of the way we approach and deliver a personalized high-touch experience for the customer," states Matthew Moore, President, and CEO of InnerScope Hearing Technologies. "We designed our Call Center to be scalable as we continue our growth. We started with 15 experienced Call Center Team members, and we continue to add more every month. Our Call Center is part of our commitment to building industry-leading hearing aid brands backed by superior hi-touch customer service. With our continued product innovation and our ever-growing wholesale/retail partners, including Walmart, we believe there is a tremendous market opportunity for InnerScope to experience explosive growth potential over the next 6 to 12 months."
InnerScope's group of Licensed Hearing Professionals offers a Free Consultation to consumers seeking assistance in determining their hearing loss or hearing needs before acquiring hearing aids. Additionally, when consumer purchases hearing aids, a Licensed Hearing Professional will assist the customer throughout the fitting process to guarantee optimum fit and maximum benefit from the hearing aids. InnerScope's Call Center launch coincides with the company's previously announced launch of a new eCommerce website for its subsidiary HearingAssist. The new website provides customers with an industry-leading digital experience, including mobile responsiveness for a better customer experience, enhanced search, a streamlined product search capability that includes live inventory and pricing search features, and 24/7 product purchases with a more straightforward check-out process.
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