USOC Medical
Providing Quality Upkeep of Medical Equipment

Effective medical equipment maintenance entails constantly monitoring equipment performance to keep them running in peak condition. In addition to cost savings, this is crucial to ensure devices are safe and functional per basic operational standards for offering high-quality healthcare. However, with the limited budgets and lack of skilled personnel, there is a need for service providers that can aid healthcare providers in maintaining their medical equipment.

Leveraging flexible and affordable solutions designed to meet customer needs, USOC Medical provides high-quality, cost-effective third-party equipment repair services to healthcare facilities, clinics, and medical companies.

USOC’s approach to equipment services is based on providing solutions tailored to specific customer needs, enabling it to be more efficient than its competitors. In addition, using the latest technologies and industry best practices ensures its clients receive the best services possible including preventative maintenance, equipment repair, equipment testing, calibration, and sales of patient monitoring devices, patient cables, parts, blenders/regulators, and infusion pumps for healthcare facilities, clinics, and medical companies of all types and sizes. It also provides rental services for clients that lack funds for new equipment.

“Patients are our end customers, so quality is the most important aspect while doing repairs,” says Duane Gilmore, vice president of operations at USOC. All the components, whether obtained from the aftermarket, OEMs, or recycled parts of current equipment, undergo guaranteed testing. Since USOC also refurbishes components, they undergo a rigorous testing procedure before anything is released to the market.

USOC’s methodology involves a comprehensive analysis of the equipment and its components, followed by a detailed repair plan to minimize downtime and optimize performance. It also offers onsite services and routine support to its customers by constantly keeping them in the loop to work through their problems. This leaves them with a positive experience, an ideal USOC holds dear as a company.

USOC’s customer-centric approach is evident in the various services it provides for clients. For instance, during the COVID-19 surge, many local hospitals lacked patient monitoring equipment. Its team worked closely with them to promptly understand their needs and efficiently procured the necessary equipment and support. Due to its efforts, the hospitals could increase their care capacity, and local communities gained access to the care they needed.

USOC houses knowledgeable and highly qualified technicians with a wealth of experience in fixing and maintaining many biomedical devices. They receive ongoing training and are up-to-date on the newest innovations and best industry practices, which allows them to offer fast and reliable repair services. Its superior customer services come with advantages like decreased downtime, prolonged equipment life, and enhanced patient treatment.

“We believe it's our team that sets us apart from our competitors, and it's our people who have earned the trust and loyalty of our clients over the years,” says Amy Hobbs, vice president of sales and customer experience, USOC Medical.

Unlike maintenance shops that provide only specific repairs, USOC’s approach to catering to the services of various appliances with quick turnaround times makes it the best in the market. USOC currently holds ISO 9001 and 13485 certifications in the quality management area, emphasizing a valuable part of its identity.